Emrill launches mplus+ to meet home maintenance demands
Emrill, the leading Facilities Management Company in the UAE today launched mplus+,
an innovative home maintenance service designed simplistically to provide home
owners and tenants with convenience and complete peace of mind.
Already certified ISO 9001-2008, mplus+ is backed by the award-winning Emrill
which is acknowledged as one of the finest FM Company's in the country today.
The service is unique and ground breaking in its approach involving cutting
edge online technology allowing customers the flexibility to order a service
that fits their requirements, track orders, pay, manage their accounts and communicate
with customer service teams entirely online.
"After conducting an extensive survey, we identified the need to offer
enhanced services to customers that provide them with value and ease. Customers
are comfortable with a provider that not only maintains the community in which
they reside, but also believes in providing benchmarked home maintenance services
to protect the value of their home," Mr Ben Churchill said.
"mplus+ has been created on the premise of providing the utmost convenience
to a customer who can reach us 24X7 through our customer service centre, online
portal and social media networks. This allows our customers the flexibility
to contact us on the move from any location absolutely anywhere in the world."
said Ben Churchill, Managing Director.
mplus+ offers value and tailored packages to home owners and residents with
preventative maintenance, home improvements and pest control including fixing
electrical, plumbing, air conditioning and mechanical problems. For further
convenience mplus+ now offers even car washing and maid services.
"We presently have a customer base of over 22,000 that has grown over
the years thanks to our skilled staff that have extensive experience operating
in the UAE. For the first time, a customer can avail of the easy to use service
designed to meet their needs at their convenience," he added.
The HomeSure Cover, HomeSure Extra and HomeSure Essential, offered by mplus+
are affordable, starting for as little as 59 dirhams a month, and are tailored
to meet the practical needs of customers in the UAE. The services are currently
being offered in Abu Dhabi and Dubai through 400 experienced and dedicated home
maintenance personnel and will soon be extended to the other emirates as well.
Emrill holds a vast portfolio of clients including corporate, residential,
community, retail, and hospitality clients across all the UAE. The FM company
has been audited and certified ISO 9001: 2008 for Quality Management Systems,
ISO 14001:2004 for Environmental Management Systems and OHSAS 18001:2007 for
Occupational Health and Safety Management Systems. Emrill utilises innovative
technologies and Computer Aided Facilities Management systems to efficiently
OVER 400 PERSONNEL
ON AVERAGE 550 CUSTOMER CALLS A DAY
ACTIVE IN 15 COMMUNITIES
REACHING 59,000 RESIDENTIAL PROPERTIES
AND A POPULATION OF 150,000
22,000 customer base